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| Before you Begin |
| If you have experienced any problems
with your phone service, we are here to help get
you connected again as quickly as possible! |
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| An unnecessary
service call could cost you $90 or more. To avoid this, we need
the results of a few simple tests that you can perform. If
you’ve already performed these tests please call our customer
service line at 877-986-3425. |
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| Please Be
Aware - If your
service is scheduled to start today, it may not be activated
until 8 pm this evening. |
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| Unlimited Long
Distance |
| available for
$19.99/mo |
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High-Speed
Dial-up
Internet
$12.99 / mo |
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| Troubleshooting Phone
Lines |
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Test 1 |
If you are experiencing
static on the line and you are using a cordless phone, simply
change the channel. Most times, this can greatly reduce or even
eliminate static on the line. |
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Test 2 |
Make sure all phones in your
house are properly hung up. If you have more than one phone,
make sure that you check them all. Don't forget computers with
modems and fax machines. |
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Test 3 |
Unplug all phones, fax
machines and computers from the wall. Wait 5 minutes then plug one standard
corded telephone into each jack, one jack at a time.
Cordless phones are not recommended for this test! Stop here if
dial tone is restored. |
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Test 4 |
Our last test is to check
for service at the Network Interface Box. To perform this test
you will need your corded telephone and a screwdriver.
If you live in a house or mobile
home, look for the Network Interface Box on the side or rear of
the building. It is usually green or gray in color and close to
where the phone wires go into the building. The words “Network
Interface” or “NID” are usually written in the outside of the
box. |
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Once you’ve located the box, open the
cover. You may have to remove a screw to gain access.
Open the latch inside the box and plug your
corded phone in to the test jack, then listen into the handset.
Once completed, call us with your results.
If you live in a large apartment
complex you may not be able to do this test. Contact the
apartment manager for assistance with this test. |
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