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Unlimited Long Distance
available for just $9.99/mo

 
High-Speed
Dial-up
Internet

$12.99 / mo
 
 
 
Help / FAQs
My phone isn't working.
My long distance plan isn't working.
My ADTConnect.net Internet Service isn't working.
How do I set up my eMail for my ADTConnect.net internet?
Where do I go to check my email for my ADTConnect.net account using Webmail?
How can I make a payment?
Did you receive my payment?
What is my account balance?
How do I use the features on my phone like Call Return, Call Forwarding etc?
I need to contact the Public Service Commission.

 
Long Distance Troubleshooting:
1. Please verify that the access number you are using is the correct one:
  • 750 Minute Plan (866)562-9957, or (800)330-0417
  • 300 Minute Plan (866)562-9957, or (800)330-0417
  • 500 Minute Plan (Embarq/Sprint) (800)330-0417
  • 200 Minute Plan (Embarq)/Sprint) (800)330-0417
  • 60 Minute Plan (Alabama) (800)621-7318
  • 30 Minute Promo Plan (866)562-9957
  • Unlimited Plan (866)562-9957, or (866)278-0640
2. Check your account status. Long distance minutes are valid through your account due date. When you make your renewal payment, your long distance minutes are refreshed starting the day after your due date. If your account is past due, your long distance minutes will not work until your renewal payment is made.
 
Internet Service Troubleshooting
1. If you're internet service is new and you've never connected using our service before, call Internet support at (866)774-8250.

2. If your service was working and now is not, check your account status. Internet service is suspended if your account is past due. When your renewal payment is made, service is restored within 2 hours.
 
How do I set up my email on my ADTConnect.net Internet Service?
Go to ADTConnect.net and click on the Account Mgmt link at the top left of the page. Log in using your primary username and password. If you don't know your primary username or password, call Internet Support.
 
Where do I go to check my email for my ADTConnect.net account using Webmail?
Go to ADTConnect.net and click on the Check My Email link at the top left of the page.

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