| Long
Distance Troubleshooting: |
| 1. Please verify that the access number you are
using is the correct one: |
- 750 Minute Plan (866)562-9957, or
(800)330-0417
- 300 Minute Plan (866)562-9957, or
(800)330-0417
- 500 Minute Plan (Embarq/Sprint)
(800)330-0417
- 200 Minute Plan (Embarq)/Sprint)
(800)330-0417
- 60 Minute Plan (Alabama) (800)621-7318
- 30 Minute Promo Plan (866)562-9957
- Unlimited Plan (866)562-9957, or
(866)278-0640
|
| 2. Check your
account status. Long distance
minutes are valid through your account due date. When you
make your renewal payment, your long distance minutes are
refreshed starting the day after your due date. If your
account is past due, your long distance minutes will not
work until your renewal payment is made. |
| |
|
Internet Service Troubleshooting |
1. If you're internet service is new and
you've never connected using our service before,
call Internet support at (866)774-8250.
2. If your service was working and now is not,
check your
account
status. Internet service is
suspended if your account is past due. When your
renewal payment is made, service is restored
within 2 hours. |
| |
| How do I set up my
email on my ADTConnect.net Internet Service? |
| Go to
ADTConnect.net and click on the Account Mgmt
link at the top left of the page. Log in using
your primary username and password. If you don't
know your primary username or password, call
Internet Support. |
| |
| Where do I go to check
my email for my ADTConnect.net account using
Webmail? |
| Go to
ADTConnect.net and click on the Check My
Email link at the top left of the page. |
